GUIDELINES

• A tentative number in group is requested at time of contracting. A final count for meals is required 7 days prior to retreat date. If final count for meals drops below indicated number at time of retreat, a 5% variance will be allowed.
• A guest rooming list is provided. The completed list of names and lodging assignments must be received in our office no later than 7 days prior to retreat date.
• An agenda that has been established by the group is required to be received in our office one week prior to the retreat for scheduling purposes.
• The sponsoring group will be responsible for registration of guests at their designated meeting site.
• Groups will be invoiced after their retreat.
• GENEVA is a totally smoke-free facility and has a no-alcohol policy.
• Pets of any kind are not permitted.
• Lodging and meals for children under 2 years of age will be at no charge.
• Check-in for early set up can be up to three hours prior to the scheduled beginning time of a group’s first meeting session. Earlier check-in will require additional fees.
• Check-out is three hours after the group's last meal. (GENEVA reserves the option of requesting an early checkout of lodging rooms when necessary for housekeeping to prepare for the next group arrival.)
• Rates subject to change, though advance notice will be given.
• Non-exempt accounts will be assessed a 6% Michigan Sales Tax on rooms and meals at time of invoicing.

CONTRACTS/DEPOSITS

• Retreat dates will be confirmed when a signed contract and designated deposit/rental fee are received by the specified date or GENEVA reserves the right to negotiate facilities rental to other interested groups.
• Deposits received to secure your overnight retreat dates will be applied to your final invoice.

CANCELLATIONS

• When it is necessary for a group to cancel a retreat, deposits are refundable on or before the specified cancellation date noted on the contract, less a 10% administration fee.
• With cancellations, deposits may be transferred to a future date only when notice of cancellation has been given on or before the specified cancellation date noted on the contract.
• If it is necessary for GENEVA to cancel a retreat date, a full refund will be given.

We hope that your time with us is an enjoyable and safe one. If an injury should occur for which GENEVA is liable, note that the GENEVA insurance coverage picks up where your insurance leaves off, up to the limits of the GENEVA policy. You must report any injury immediately to your host so that an insurance report may be filled out. Please contact us if you have any questions.